Q: How do I learn more about a product that you offer online?
A: If you would like more information on any of the products, please email firstname.lastname@example.org
Q: How often do you add items to your inventory?
A: I try to drop a new collection every month. Stay up to date by signing up for the mailing list and follow me on instagram or facebook @sumietachibana
Q: Can I make changes to my order once it has been placed?
A: As long as your order has not shipped, you may change it. However please email me immediately email@example.com Most items ship within 1-3 business days.
Q: Can I add items to my order after it is placed?
A: Please go ahead and place a new order. And make sure to add a note or send a message requesting to combine the orders. I'll send refund for shipping if applicable.
Q: Can I cancel my order after it's been placed?
A: If, for any reason, you would like to cancel an order you have placed, please contact immediately firstname.lastname@example.org As long as your order has not been shipped, I can cancel it for you.
Q: What is your return policy?
A: Please visit the shipping, returns, & exchanges policy for details on how to return an item.
Q: Do you offer gift wrapping service?
A: All orders receive complimentary gift wrap.
Q: Do you sell wholesale?
A:Yes, I absolutely offer wholesale. Due to the nature of my handmade business, I might not be able to offer multiple quantities of one item, but I can quantities of a certain type of item. Please send a proof of your retail business (link to your online shop or physical store address) and what products you are most interested in buying to: email@example.com Then I will send you the wholesale policy and order form.