FAQ

 

Q: How do I learn more about a product that you offer online?
A:
If you would like more information on any of the products, please email  studio@sumietachibana.com

______________________________________________________________________________________________________________________________

Q: How often do you add items to your inventory?
A:
I try to drop a new collection every month.  Stay up to date by signing up for the mailing list and follow me on instagram or facebook @sumietachibana

______________________________________________________________________________________________________________________________

Q: Can I make changes to my order once it has been placed?
A:
As long as your order has not shipped, you may change it. However please email me immediately studio@sumietachibana.com Most items ship within 1-3 business days.

______________________________________________________________________________________________________________________________

Q: Can I add items to my order after it is placed?
A: 
Please go ahead and place a new order.  And make sure to add a note or send a message requesting to combine the orders.  I'll send refund for shipping if applicable.

______________________________________________________________________________________________________________________________

Q: Can I cancel my order after it's been placed?
A:
If, for any reason, you would like to cancel an order you have placed, please contact immediately studio@sumietachibana.com As long as your order has not been shipped, I can cancel it for you.

______________________________________________________________________________________________________________________________

Q: What is your return policy?
A:
Please visit the shipping, returns, & exchanges policy for details on how to return an item. 

______________________________________________________________________________________________________________________________ 

 

Q: Do you offer gift wrapping service?
A:  All orders receive complimentary gift wrap.

______________________________________________________________________________________________________________________________

Q: Do you sell wholesale?
A:Yes, I absolutely offer wholesale.  Due to the nature of my handmade business, I might not be able to offer multiple quantities of one item, but I can quantities of a certain type of item.  Please send a proof of your retail business (link to your online shop or physical store address) and what products you are most interested in buying to: studio@sumietachibana.com  Then I will send you the wholesale policy and order form.